How to see review notifications
The Notification Center bell icon appears in the upper right of every page:
Click the icon to open the notifications list, which displays notifications for reviews and follow-up assignments:
In the example above we see notifications for:
- A 1st-party review
- A Facebook review
- A follow-up assignment for a Google review. Note the message another team member wrote to you appears at the bottom of the notification.
You can click the review site name or "Click to view" to be taken directly to that review on the "Reviews" page. This is particularly helpful when responding to reviews.
You can click the review profile name to see all the reviews for that review profile on the "Reviews" page.
How to set notification preferences
The Notification Center displays reviews following your notification preferences in your User Settings, which you can access by going to in Settings > My User Settings > My Profile > Notifications, or by clicking your profile photo at the top right corner of any page:
The default notification settings will display all of your reviews (and review assignments) in the Notification Center, but you can adjust which notifications display (or turn them off completely):
For example, if you only want to only receive notifications for reviews with a 3-star (6-7 NPS) rating or less (and not receive notifications for higher ratings), you could uncheck the first checkbox under "Notification Center".
Be sure to click the "Save" button in the upper right corner to save your notification preferences.